Norton Children’s Heart Parent’s Survival Guide
Navigating the hospital while worrying about your child is incredibly overwhelming. Take a deep breath. We have walked these halls, slept in these waiting rooms, and drank a lot of hospital coffee.
Here is everything you need to know to survive your stay at Norton Children’s, from where to park to where to find a quiet moment to yourself.
❋ Getting There & Parking
The Norton Children’s Hospital parking garage is located behind the hospital at 210 Abraham Flexner Way.
Free parking for one vehicle per child is available in the Norton Children’s Hospital parking garage. Visitors can park in the parking garage for a fee.
Shift change is at 7. From 6:30 - 7:30 tends to be the busiest time so expect some delays.
Entrance to the hospital is located on the parking garage first floor.
There is a guard on duty M-F who will check to ensure you’re there for official reasons.
FREE valet service is offered from 6 a.m. to 6 p.m., Monday – Friday (except holidays), for patients and their guests visiting Norton Women’s & Children’s Hospital. There are three valet stations: Main Entrance, Plaza 2 and Plaza 3.
❋ Coffee, Food, & Essentials
You cannot pour from an empty cup. Please remember to eat!Norton Children’s Hospital cafeteria is located across the 2nd floor pedway on the 1st floor of Norton Downtown (adults hospital which is directly across the street). It offers breakfast (6–9:30 AM), lunch/dinner (10:30 AM–2:30 PM, 4:30–8:30 PM), a grill (10:30 AM–7:30 PM), and a deli.There is a Subway located on the first floor in the hospital. There are some additional options like Chick-Fil-A which is within walking distance, located at 500 S Preston St, Louisville, KY 40202.Food trucks frequently serve lunch (typically 11 a.m. – 2 p.m.) directly in front of Norton Children’s Hospital on E. Chestnut Street.When you desperately need caffeine, Starbucks is within walking distance, located at 2100 S Floyd St, Louisville, KY 40208.
Food and drink vending machines are located next to the cafeteria.
Forgot something from home? The gift shop is located on the first floor of the hospital, offering a wide range of personal care items, reading material, cards, drinks, candy, snacks and unique gift items.
❋ Resting & Recharging
You need to sleep so you can be a strong advocate for your baby.Some inpatient rooms typically feature a sleep couch, recliners, or both.While the PCU is generally quieter and better for sleep, the couch beds are older, so we highly recommend bringing a mattress topper for extra cushioning. In the CICU, the large post-surgical corner suites actually have the least comfortable couches; however, these rooms are spacious enough to accommodate an air mattress or cot, which we promise will fit. If you are in a smaller CICU room, look for the green or blue wheeled couches. Many parents don't realize that pressing the button on the armrest allows the back of the couch to fold down, creating a sleeping surface that is much wider and softer than the seat itself. If you have trouble finding the button, just ask your nurse for a quick demonstration!
There are baby cameras available, by request, in the NICU. You can get one set up so you can see your baby on your phone while you run home to sleep or shower.
❋ Understanding Your Child’s Care Team
It is completely normal to feel overwhelmed by the number of people caring for your child. Because we are a teaching hospital, your child's care is supported by a full team of specialists, residents, and nurses. Here is a quick guide to who’s who on your medical team.
Attending Physician: This is the senior doctor who is ultimately in charge of your child’s care. They have completed all of their medical training and supervise the rest of the medical team.
Fellow: A fully licensed doctor who has already finished their general pediatric residency and is now completing advanced training to become an expert in a specific sub-specialty (like pediatric cardiology or oncology).
Resident: A doctor who has graduated from medical school and is training in general pediatrics. They provide direct, day-to-day care under the supervision of the attending physician.
Intern: A doctor in their very first year of residency training after graduating from medical school.
Medical Student: A student currently in medical school studying to become a doctor. They are an important part of the learning environment but do not make final medical decisions.
Nurse Practitioners & Physician Assistants: Highly trained and licensed professionals who work closely with the attending physician to examine patients, diagnose conditions, and prescribe medications.
Nurses (who wear royal blue scrubs) are the primary point of contact between you and your healthcare team both at the bedside and in outpatient settings. They perform frequent patient evaluations, including monitoring and tracking vital signs and performing procedures such as IV placement, drawing blood and administering medications.
Certified nursing care technicians (who wear grey scrubs), sometimes called nursing assistants, provide assistance with your activities of daily living under the direction of the registered nurse.
❋ Important Phone Numbers
Main Number (502) 629-0000Patient Information (502) 629-6100Pastoral Care (502) 629-2103 To get phone updates on an inpatient child, you will need a Family ID code. Make sure to get this code before leaving the hospital.
❋ Advice from the Trenches: Tips from Kerrington's Heart Parents
We asked our statewide community of heart moms and dads what their best "insider hacks" are:
❋ Navigating the PCICU
The Pediatric Cardiac Intensive Care Unit (PCICU) is where the magic happens, but it can be an intimidating place with lots of alarms and wires.
The PCICU is located on the
[Insert Floor Number]floor.The hospital is highly secure. You will need to check in at the front desk with your ID to get your parent badge. Keep this badge on you at all times!
Nursing shift changes usually happen at
[e.g., 7:00 AM and 7:00 PM]. The unit might be closed to visitors for a short time during shift change so nurses can pass along vital information.